Pick-up Waiver

You are responsible to pick-up your order on the date arranged. As items are perishable please advise us if you are unable to retrieve your order. We will only store unretrieved orders for 2 days of the order date, unless otherwise arranged. We are not responsible for any damage to cakes or other desserts once it has left our supervision. Please view our tips on transporting cakes in our 'Commonly Asked' section. We will not replace or refund damaged cakes and desserts, so please always handle them with care!

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Delivery Waiver

You are responsible to provide the correct delivery address, email and any other contact information. Please ensure information is accurate by checking your order confirmation. You must be on site to receive your package and we will do our best to contact you once your order has arrived. In the case we are unable to reach you, we will leave your order in a secure spot near the door, however in extreme weather conditions  we will use our discretion. We are not responsible for any stolen or damaged orders once it has left our supervision. We will not replace or refund your order, so please be home within the arranged time frame and retrieve your package promptly! 

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Refunds

Due to the custom nature of our products, we do not offer refunds after the order has been received. However, if you believe there is an issue with your order, we will review your request on a case-by-case basis. You may be required to return the order for examination to process your claim. Please note that once your cake is sliced and served, it will be deemed satisfactory for the intended event, and no refunds will be issued. We encourage you to inspect your order upon receipt to ensure it meets your expectations.

 

 

Cancellations

If you need to cancel your order before the event date and we accept your cancellation, a minimum 10% administrative fee will be deducted from your refund to cover processing costs. Additional fees may apply for significant consultation that has been provided. Please note that cancellation refunds are not offered if custom purchasing or any work has already begun on your order.

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If your event is rescheduled with a minimum of one week’s notice, your order can be transferred to the new date, subject to availability, and expires within two months of the original date.

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We reserve the right to refuse service and cancel your order at any time for any reason, including but not limited to rude, disrespectful, or inappropriate behaviour.

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Heat and Outdoor Events

Cakes and desserts are made with ingredients that will melt when it is hot. We do not recommend cakes and desserts be left outdoors or in warm areas. If you have chosen to have your cakes/desserts displayed in direct sunlight, in an outdoor area, or in an area without air-conditioning, we are not responsible for damage, including: melting, debris from wind, insects or un-level ground, or any other effect of the chosen environment.  

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Choking Hazard Warning

Please be aware that some cake decorations, such as toys or non-edible items, may pose a choking hazard. We advise that children be closely supervised, and all non-edible decorations, including toys and toppers, be removed before consuming the cake. It is your responsibility to ensure that cakes and desserts are prepared and served safely, following all relevant food safety guidelines.

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Artist License Disclaimer

All cakes are handcrafted and subject to artistic interpretation, which means they may vary slightly from the original design or image provided. We reserve the right to make adjustments to the design as needed to enhance the overall aesthetic, without prior consultation. Our goal is to ensure the final product meets our quality standards and achieves the best possible outcome.

 

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Photos

By accepting our services, you grant us the right to use any photographs or videos of our products for display, marketing, and promotional purposes. This includes, but is not limited to, use on our website, social media, and other advertising platforms. No compensation will be provided for such use, and no additional permission will be sought.

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For additional information visit: 'Cake Care' & 'Commonly Asked Questions'