cake & product care
STEP 1: TRANSPORTING
Your vehicle should be enclosed, clean and air-conditioned with a flat, level surface to set the cake on. Seats and laps are not level. We suggest the floor in front of the passenger's seat. Remove loose objects that could roll into the cake. Keep car and cake as cold as possible during transport and away from direct sunlight. Drive carefully! Turns, stops, and starts should be performed extremely slow. Avoid bumps, hills, gravel roads, and use a slow speed on curves. When picking up your cake box lift from the bottom of the box and never from the sides. We will not replace or refund cakes if they become damaged once they have left our supervision.
STEP 2: STORING
Cakes and other desserts should be stored in the refrigerator, however cakes and desserts are best served at room temperature. Take them out the fridge for 1 to 2 hours before serving for buttercream to soften and best flavours. Please ask us if you have any concerns.
STEP 3: SERVING
Before serving cake remove any non-edible decorations such as flowers, toys and cake toppers. Be advised sometime toothpicks, floral wire, and dowels are used as supports so always inspect cake closely and supervise small children.
Reminder all products are on a may contain basis of allergens such as nuts, so always inform guests you are serving and contact us if you have any specific concerns.
STEP 4: SNAP A PIC
Quick! Before it's all gone, snap a pic and don't forget to tag us on social media! We're on Facebook and Instagram: @jacandjillsbakeshop
STEP 5: LEFT OVERS
In the unlikely case you have leftover cake, simply follow step two's storage tips. Use parchment or saran wrap to cover the cut edges of cake to avoid the cake drying out. Cake should be enjoyed within a few days. Individually saran wrapped slices of cake can be frozen for up to 2 months.
Macarons will keep in the fridge for up to a week. If you'd like to keep them for longer, you can put them in an airtight container in the freezer for up to 2 months.
Cupcakes & Cookies
Cupcakes and cookies have a short shelf life and are always best enjoyed right away. You can store them in an airtight container for up to 2 days.
Brownies & Bars
Brownies and bars can keep in the fridge for up to a week in an airtight container.